All shipments are made through the UPS courier. In some circumstances (International Shipping and disadvantaged areas) the courier may make use of partners for delivery.
Shipments are guaranteed only in the areas and countries expressly indicated on bluemarlinroma.com. Purchase requests from countries not present must be evaluated in advance by sending an email to firstname.lastname@example.org.
The delivery of orders placed on bluemarlinroma.com takes place on average within 2/3 working days from the shipment, for all shipments in Italy. For remote areas or islands, delivery can be delayed up to 7 working days. For all international shipments, delivery times can range from a minimum of 2 working days to a maximum of 15/18 working days. Delivery times may be delayed on the occasion of holidays.
In case of delays and or blocks due to customs controls or force majeure, Blue Marlin cannot be held responsible.
The traceability of all shipments made is guaranteed by the tracking number inserted in the email sent to the customer at the time of shipment. Where possible, all updates related to the status of the shipment will be sent to the customer (via email or text message).
Upon delivery of the package, the customer is invited, in the presence of the courier, to carefully check the integrity of the wrapping, in order to verify that there has been damage to the internal contents or tampering of any kind.
The customer is obliged to check that the sender of the shipment is: F.A. & CO. SRL.
In the event that the package does not comply with the standards described above, immediately contact Blue Marlin customer service, through the dedicated channels. Any dispute regarding damages, shortages or deliveries to wrong addresses must reach Blue Marline no later than 15 days from the date of delivery. Otherwise it cannot be accepted.
All customers who place an order establish a business relationship with Blue Marlin and therefore undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, shipping costs, cash on delivery costs and any customs charges will be deducted from the refund due to the customer.
All shipments made for the delivery of items purchased on bluemarlinroma.com are insured through special plans offered by the courier (UPS).